ZAFER TURİZM OTELCİLİK VE İNŞ. Inc. As (“MİRAMARE HOTELS”) (hereinafter referred to as the “Company”), we respect and respect the privacy of private life. For this reason, we would like to inform you about your rights regarding the use and protection of your personal data within the scope of Personal Data Protection Law No. 6698 (hereinafter referred to as “KVKK”).


a) As the Data Supervisor, MİRAMARE HOTELS, we inform you that we process your personal data within the scope of Personal Data Protection Law No. 6698 (hereinafter referred to as “KVKK”) and related legislation, as the data controller.

b) Processed Personal Data
Personal data categories and descriptions to be processed within the scope of the purposes and legal reasons specified in the Clarification Text within the Scope of the Personal Data Protection Law No. 6698 in accordance with the KVKK and other relevant legislation are as follows:

Identity Information: Name-surname, place and date of birth, TR ID number, Accompanying guest name-surname, place and date of birth

Contact Information: Address, Phone number, e-mail address

Financial Information: Bank account information (Mail Order Form)

Transaction Security: IP Address, Log Records

Marketing: Cookies, Survey

Other: Room number, license plate information, smoking information, security camera records, flight information, weapon information

c) For what purpose the personal data will be processed
Your personal data,

  • Carrying out the processes related to accommodation service,

  • Registration in the online software systems used by the Company for the execution of its sales and marketing policies,

  • Necessary works to benefit you from the services provided by the company are carried out by our business units,

  • Measuring and increasing customer satisfaction,

  • Collection and evaluation of complaints and suggestions, if any, related to company services,

  • Recommend the services offered by the company to you; Planning and / or execution of market research activities for the sales and marketing of services,

  • Ensuring the legal, technical and commercial occupational safety of the persons in business relationship,

  • Realization of the control of the entrances and exits of the company and ensuring the physical space security of the common areas,

  • Execution of information security processes,

  • Ensuring the security of data controller operations,

  • Carrying out the activities in accordance with the legislation,

  • Follow-up and execution of legal affairs,

  • Carrying out financial and / or accounting affairs,

  • “a) to be clearly prescribed by law” stated in Article 5 (2) of KVKK, “b) is obligatory for the protection of the life or body integrity of the person or someone else who is unable to explain his consent due to actual impossibility or whose legal consent is not given”, “ c) Providing the processing of personal data belonging to the parties of the contract is necessary, provided that it is directly related to the establishment or performance of a contract ”,“ ç) It is compulsory for the data controller to fulfill its legal obligation ”,“ e) Processing of data for the establishment, use or protection of a right compulsory, f) Data processing is mandatory for the legitimate interests of the data controller, provided that the person concerned does not harm their fundamental rights and freedoms ”.

    Your personal data will be processed with your explicit consent in accordance with the legal reasons specified in KVKK and Electronic Commerce Law in order to inform you about the advertising, campaign, innovation and promotion processes for the Company's services.

    d) To Whom and For What Purpose the Processed Personal Data Can Be Transferred
    Your personal data will be transferred for the following purposes, without seeking the express consent of the person concerned, in accordance with Articles 8 (2) (a) of the KVKK:

  • It will be shared with the General Directorate of Security in order to fulfill our legal obligations arising from the relevant legislation.

  • It may be shared with the notary, enforcement offices and / or courts, if necessary, for the purpose of carrying out financial and / or accounting works within the scope of collection of fees for services.

  • In order to fulfill legal obligations pursuant to the relevant legislation, it can be shared with relevant public institutions and organizations, if required or in case of demand.

  • It will be shared with the contracted cargo company to deliver the items left and forgotten at the hotel.

  • The security cameras will be shared with the contracted company in order to provide maintenance and support services.

  • Information about health status will be shared with the relevant company and / or organization in order to take necessary measures in emergency situations related to your health status and to provide the necessary assistance through the guidance service.

  • In order to keep track of the legal processes, they can be shared with our lawyers as much as necessary within the framework of the confidentiality obligation.


  • e) Method and Legal Reason of Personal Data Collection
    Your personal data is obtained orally, in writing or electronically, by automated or non-automated methods, based on the legal reasons set forth in article 5 (2) of the KVKK, in order to achieve the purposes specified in paragraph (c) of this text:

  • Filling out a form by the relevant person, sending an e-mail message, contacting a phone call, visiting the website and contacting via social media platforms.

  • Business card sharing in online sales platforms, tourism agencies, organization companies, fair or seminar visits.

  • Acquisition through the security camera records in the facility entrance-exit and common areas within the company.


  • f) Your Rights Under Article 11 of KVKK
    Within the scope of Article 11 of the KVKK, you have rights as the data owner, and by filling in all the information specified in the Contact Person Application Form regarding your rights, the 11th article of the KVKK and the 13th article of the KVKK and the Procedures and Principles of Application to the Data Controller. As per the Communiqué,

  • “Ilıca Mah. 310 Sok. No: 3 ILICA / MANAVGAT / ANTALYA. ” by coming to our company in person,

  • Through our registered electronic mail (KEP) address, such as,

  • In order to be able to identify your identity and not to inform the wrong people, in writing via a notary or registered mail,

  • You can send a secure electronic signature, mobile signature or e-mail to by using the e-mail address that has been notified to you by our Company and registered in our systems or by other methods determined by the Board in the future.


  • g) Retention Time of Personal Data
    The Company deletes, destroys, destroys or anonymizes the personal data in the know-how, after the purpose of processing personal data disappears, the mandatory retention periods specified under the Laws and other relevant legislation expire.

    h) Changes and Updates
    This illumination text has been prepared within the scope of Personal Data Protection Law No. 6698 and other related legislation. Necessary changes can be made in the relevant disclosure text in accordance with the relevant legal regulations and / or changes in the Company's personal data processing objectives and policies.

    The most up-to-date version of the Illumination Text will be available at .


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